FREQUENTLY ASKED QUESTIONS

How do I receive my digital product?

All digital products are sold as a downloadable file in a PDF format. You will receive a link to download your digital product in the 'Thank You' page of the Checkout, along with an emailed link that will last for 30 days. If you download the guide to your phone, we recommend that you screenshot each slide and save them into an album for easy access!



Do I have to re-download the digital product everytime I wish to use it?

Nope! Once you have downloaded the PDF file, it will stay on that device for your continued use. All digital products are also printable, if you wish to have a physical copy.



Can I access my digital product on more than one device?

Of course! Once the PDF file is downloaded to your initial device, you can then transfer it to your other devices via your preferred method.



Is this a secure site to purchase from?

Yes - this is an SSL secure website. You can make your purchase with the knowledge that your transaction registration details, and credit-card information are secured by SSL encrypted certificates. As soon as you click 'checkout', you will notice that there is a padlock symbol to the left of the URL in your browser. This shows that your information is protected.



How can I pay for my order?

We accept PayPal, Mastercard, Visa, American Express, Maestro and more.



What is your Privacy Policy?

You can access our Privacy Policy here.



What are your Terms and Conditions?

You can access our Terms and Conditions here.



Shipping & Returns

Shipping - We are currently only shipping within the United Kingdom. All products are shipped via Royal Mail (1st Class Delivery). Please allow up to 2 working days for your order to arrive. Shipping may be slightly delayed due to Covid-19. Returns - All products are non-refundable and all sales are final, however should you have any questions or concerns, please contact: info@chloemykel.com